First and foremost, welcome to Building Stack! We're happy to see that you're trying to register to the app.
If your Property Manager has not yet sent you a welcome e-mail but you want to log in for the first time so you can get started, you'll need to start by making sure that the following is already configured in your profile:
-Your email
-Your phone number
Building Stack offers two ways to register: using your phone number (detailed below) or using the 'Forgot Password' feature with your email.
Registering using your phone number
Open the login page for app.buildingstack.com and click the Activate your tenant account button.
Enter your phone number in the field & click Next
If your number can be located and is associated to an active/upcoming lease, you'll be asked how you want to receive your activation code. Select the one you prefer.
The registration screen will change so you can input the code sent. Enter it and click next.
Select your preferred language and make sure the email associated to your profile that appears in the below box matches an email address you have access to. Click Verify my e-mail.
Note: If the email in the 2nd box doesn't match your email address, you'll need to reach out to your Property Management team so they can input the correct email.
You'll then be sent a welcome e-mail so you can finalize your registration process.
Click the Activate your account button
You'll be redirected back to the login page where it asks you to enter your password twice.
On the next page, you'll be asked to check the Terms of Service.
Once done, you'll be in! Moving forward your login will be your email/chosen password.
Registering using the 'Forgot Password' feature
Open the Website: Visit the Building Stack mobile application webpage ([URL]).
Access the Forgot Password Section: Locate and click on the 'Forgot Password' link on the page.
Enter Your Email: On the next page that appears, input your email address and select 'Next.'
Check Your Inbox: After completing step 3, an email will be sent to your inbox:
Welcome Email: If you have not yet registered, a welcome email will be generated allowing you to register and set up your new account.
Password Reset Email: If your profile is already associated with the provided email, you will receive a reset password email to set or update your login credentials.
What do I do if I run into this error?
This error will either happen if the following things come up:
The phone number you've entered during step 2 does not match what's in your profile with your Property Management team
The email in your profile is not added (or added with typos)
You're not associated to an active or upcoming lease yet.
The next step would be to reach out to your Property Management team so they can correct the information associated to your account or provide you further insight on as of when you'll be able to register.
Ensure you check your spam or junk folder if the email doesn't appear in your inbox.