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Tenants - How to make an online payment
Tenants - How to make an online payment

Tenant guide for making payments online using Building Stack [includes video walkthrough]

Updated over a week ago

Making rent payments is easy with Building Stack.

Continue reading for a step-by-step guide for making one-time rent payments. If you'd like to learn how to set up automatic, pre-authorized payments, please read this guide.

Video Walkthrough - Making Rent payments
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Making a One-Time Payment

  1. Login to the Building Stack tenant portal

  2. Open the left-side menu, then the 'Payments' tab.

  3. Click 'Make payment'

  4. Choose your payment method and amount you'd like to pay.

    1. Note: certain payment methods may cost additional fees. The exact fees required for each payment method will be clearly displayed.

    2. Fees may vary from what you see below

  5. Select your banking institution and validate your credentials using Plaid, a secure banking app.

    1. Can't login? Read this section for an alternative method.

  6. Complete the rest of your billing information (name, address, etc.) for additional security.

  7. Review and accept our payment terms and conditions.

  8. Click 'Pay'

After a brief processing time, assuming payment goes through, you will receive a "Completed" message and an on-screen receipt. A receipt will also be emailed to the email address associated with your account.

Scroll to the bottom of the payment receipt to either resend the receipt via email, or to print it off.

What if I can't login to my online banking account from Building Stack? (Step 5)

If you want to make a rent payment but are unable to login to online banking from Building Stack, you can manually enter your deposit information (Institute #, Transit #, Account #) to make one-time or pre-authorized debits.

  • Complete the above process normally until step 5 (selecting your bank institution)

  • simply select 'Other' from the dropdown list of available financial institutions

  • Next, enter your direct deposit information manually. You will need to provide:

    • Transit number (3 digits)

    • Institution number (5 digits)

    • Account number

    • These numbers can be found

      • on the bottom of a void cheque,

      • or from a direct deposit form generated from your online banking app.

  • Finally, complete the normal payment process using steps 6-8 above.

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